Understanding Our Coaching Terms and Conditions
Your trust is essential, and understanding our coaching terms and conditions helps you make informed choices. Here, we outline the key aspects of our services, ensuring you have clarity on our practices and commitments. This way, we can embark on your journey of health and well-being together, with transparency at the forefront.
Empower Your Journey
User Agreement
- This section outlines your responsibilities as a user, including adhering to guidelines and understanding the terms of engagement with our services.
These Terms of Use establish a clear understanding of how to interact with our services. We have a shared commitment to act responsibly, respect others, and maintain the confidentiality of information shared during the experience. By using our services, you agree to adhere to these terms, which help us create a safe and engaging environment.
- All users must respect the community values and support a positive and nurturing atmosphere.
By engaging with our services, please remember that you have a role in maintaining the integrity of our sessions. This includes being punctual, participating actively, and adhering to the terms you agreed to in the Coaching and Mentoring Agreement.
- Careful attention to these terms ensures a mutually beneficial experience.
We appreciate your understanding of these terms and your commitment to fostering a positive environment. Should you have any questions or need further clarification, feel free to reach out to our support team.
Our Coaching Terms and Conditions
1. Services
Headacity provides professional coaching and mentoring services to individuals. Services include:
- Personal or Professional Wellbeing Coaching
- Executive and Leadership Coaching
- Personal or Professional Mentoring
Coaching and mentoring are not therapy, counselling, or medical treatment. For details of what makes up a coaching or mentoring session, see our FAQ page
2. Booking and Payment
- All individual sessions and multi-session packages must be booked and paid for in advance
- Payment is via BACS, Stripe (debit/credit card) or PayPal
- Packages are non-refundable once purchased
- Instalments must be paid on schedule (as outlined in package terms)
3. Cancellation & Rescheduling
- You will receive a reminder before your session starts
- Minimum 24 hours notice required for cancellations or rescheduling
- Sessions cancelled with less than 24 hours notice will be charged in full
- You can reschedule sessions independently via the private booking link we provide.
4. Confidentiality
- All sessions are confidential
- Exceptions: safeguarding concerns, risk of harm to self or others, legal requirements
- Headacity Coaching and Mentoring are bound by UKIHCA ethical guidelines and professional standards
5. Limitations
- Coaching and mentoring are not substitutes for therapy, counselling, or medical treatment
- If you’re experiencing acute mental health crisis, contact your GP or NHS crisis services
- Headacity reserves the right to refer you to appropriate support if coaching/mentoring is not suitable
6. Professional Conduct
- Headacity Coaching and Mentoring are bound by UKIHCA professional standards and ethical guidelines
- Headacity coaches and mentors are DBS-certified and trauma-aware trained
- Sessions are delivered professionally, respectfully, and without judgement
- Coachees and mentees will receive a coaching and mentoring agreement outlining how we will work together and what we can expect from each other. These should be adhered to at all times
7. Liability
- Headacity Coaching and Mentoring is not liable for decisions you make as a result of coaching or mentoring
- You are responsible for your own wellbeing and decisions
- Headacity Coaching and Mentoring carries professional indemnity insurance
8. Data Protection
- Your personal data is secure, confidential and processed in accordance with GDPR
- See our Privacy Policy below for full details
9. Complaints
- If you have concerns, contact support@headacity.com where we will do all we can to address your concerns.
- Should you are still be disatisfied, Headacity Coaching and Mentoring are bound by UKIHCA complaints procedures. If requested, we can refer you to them.
10. Changes to Coaching Terms and Conditions
- Our coaching terms and conditions may be updated periodically. We will contact you directly if these affect you.
- Continued use of services constitutes acceptance of updated terms
Contact
For enquiries, please complete our contact form, as it helps us process your query. Should you need to contact us directly, you can email: support@headacity.com
Company: Headacity Coaching and Mentoring is a trading name and division of Edacity Ltd (a company registered in England and Wales. Company number 09380627)
Privacy Policy
Your privacy matters to us. At Headacity Coaching and Mentoring, we are committed to protecting your personal information and using it responsibly.
Any personal information we collect from you prior to your first session (Intake Form and Coaching/Mentoring Agreement) is completely confidential and is not shared with anyone other than your coach unless there are safeguarding, risk of harm to self or others, or legal requirements.
We collect data to enhance your experience and improve our services, ensuring transparency at every step. We collect information when you interact with our site, like when you book a session or ask for more details. This data helps us understand your needs and provide a more tailored service. We utilise industry-standard security measures to protect your information from unauthorised access. All data is processed in accordance with GDPR. Rest assured, your data will never be sold or shared with third parties without your expressed consent.
By using our services, you agree to our privacy practices. We value your confidence and trust and are dedicated to maintaining this at all times.
If you have any questions or concerns about our coaching terms and conditions, or how we handle your personal information, please feel free to reach out. We’re here to help.
Part of a Wider Wellbeing Ecosystem
Headacity is one of several specialist brands, each focused on a different aspect of wellbeing:
